Session 07.05

Global competence, diversity and inclusion: Navigating critical incidents in intercultural contexts

How can we successfully navigate courageous conversations? In this workshop, we invite you to critically engage with the culturally sensitive topics you encounter in your professional life. We will explore the concept of ‘critical incidents’ and reflect on authentic case studies. Our objectives are to promote constructive discussions in which preferred approaches are shared and common difficulties are identified, and to provide participants with resources they can exploit.


  • Leadership, strategy and policy
    • Staff skills development
  • Social responsibility
    • Diversity, equity and inclusion


  • Caroline Steyaert, 
    AFS LowLands, Belgium


  • Ana Eseverri Mayer, 
    Lea Global Pathways, Spain
  • Molly Stern, 
    AFS International, USA