Frequently Asked Questions

If you haven't found the answer to your question, please do not hesitate to contact the EAIE Office


Do I receive a confirmation of my registration?

Yes. A confirmation email will be sent to you, consisting of an itemised list of all the activities for which you are registered. This is automatically sent to you when the EAIE Office has processed your registration. 

How do I modify my registration?

You can modify your registration by clicking the 'Modify my registration' link in your confirmation email. 

Can I transfer my registration?

No, it is not possible to transfer your registration. If you can no longer attend the conference, you may be able to cancel your registration and claim a refund in line with our cancellation policy

What items can I modify in my registration?

You can add or remove Campus Experiences, workshops and networking events. If you would like to add one of these activities to your registration, please click the 'Modify my registration' link in your confirmation email. 

I am an exhibitor. Do I have to register?

Yes, even though your exhibition stand has been booked, all exhibitor staff still need to register online. Please get in touch with your stand contact person for registration instructions. 

I am an exhibitor. Can I register for networking events?

Yes. Exhibitors are welcome to register for any of the networking events taking place during the conference. Regular fees apply. 

I am a speaker. Do I have to register for the conference?

Yes. All speakers need to register for the conference, and will not be admitted unless they have been registered. Speakers receive a discount on their registration which is automatically taken into account when making your registration. 

I am a Chair of a session or workshop. Do I have to register for the conference?

Yes. All Chairs need to register for the conference, and will not be admitted unless they have been registered.  

Do I have to sign up for sessions?

Sessions are open to everybody who has paid the event registration fee and access is on a first-come, first-served basis. You do not need to pre-register to attend any sessions. However, we would suggest arriving early to any sessions you are interested in as there is limited space. You do need to pre-book and pay in advance for workshops, Campus Experiences and networking events. 

Conference venue

Can I meet with someone who is not registered for the conference?

Only those who are registered for the conference will be able to access the venue. If you wish to meet with someone who is not registered for the conference you will have to arrange to meet them off-site. 

Can I book or hire a meeting room on-site?

It is not possible for the EAIE to manage room bookings for external organisation’s meetings. Please make your own arrangements at a hotel or meeting centre outside of the conference venue. 

What are the COVID-19 measures at the EAIE Conference and Exhibition?

COVID-19 is endemic in the Netherlands, therefore there are no obligatory safety measures in place.


Do I have to be a member in order to attend the conference?

No. Anyone involved in international higher education can attend the Annual EAIE Conference and Exhibition. However, EAIE members receive a significant discount on their conference fee and get access to an exclusive EAIE Member Lounge onsite at the conference. You can become a member during the conference registration process.  

Can I access the Member Lounge if I am not a member?

The EAIE Member Lounge is an exclusive area accessible to EAIE members only by showing their badge. In the Member Lounge, you can enjoy a free massage, extra workspaces for your meetings, fresh fruit and refreshments. The area is open Wednesday 08:30–18:00, Thursday 08:30–18:00 and Friday 08:30–12:00.    

My university is a member of the EAIE. Why do I not benefit from the member fee?

Membership to the EAIE is granted on an individual basis and, therefore, does not apply to institutions. Only participants who are members of the EAIE themselves will receive the reduced member conference fee. 


How can I make my payment?

Payment is required online upon registration. Payment options: Visa, Mastercard, American Express, JCB and some Maestro. Payment by bank transfer is not possible for EAIE events. 

What is included in the conference fee?

Please take a look at the information on the Registration & Fees section of our website. 

I have registered but am unable to attend. Can I get a refund?

Is there a discount if more colleagues from the same institution attend?

No. The conference participation fee is priced per person, and no discounts will be given for group bookings 

Login and password

I have lost/forgotten my password. Should I create a new account?

No, it is not necessary to create a new account. You can reset your password using our password reset form. If you are still experiencing difficulties please contact the EAIE Office and one of our staff members will reset your login details for you. 

When do I need to create a new account?

In order to register for any EAIE event, become a member or join our mailing list, you will first need to create an account. You only need to do this once, so if you have attended an EAIE event in the past, or are currently on our mailing list, you will already have an account. If you have changed jobs you can update your existing account by visiting My EAIE – there is no need to create a new account. Please contact the EAIE Office if you have any questions. 

Virtual platform

How do I access the event platform?

All registered participants will receive their login details and instructions on how to access the online platform via email on 24 July. The platform will remain open until 06 October, enabling you to log in to access resources, as well as retrieve any chats, messages and contact information you collected during the event.  

Where can I find the list of participants?

The list of participants will be available on the virtual platform from 24 July onward. 

Are there networking opportunities?

Yes. You can reach out to fellow participants through the Participant Directory to send messages and schedule video meetings with in-person and virtual participants. Virtual meetings can take place on the platform 24 hours a day from 18 September until 06 October. During the week of the event, 26–29 September, you can also make new acquaintances by dropping by the all-day virtual coffee corners. 

Will the session recordings be available after the event?

Yes, as a registered participant, you will have access to the event platform until 06 October to view resources, as well as retrieve any chats, messages and contact information you collected during the event. Please note that one-on-one video and group video meetings are available from 18 September–06 October.

What technical requirements do I need to attend the virtual programme?

  • An internet connection: broadband wired or wireless.   
  • PC, Mac, tablet, or smartphone: a PC or Mac is recommended. To participate in the discussions, it is recommended that you have an internal or external camera so that you can be seen on video. If you plan to participate from a tablet or smartphone, know that some features will be harder to access, although watching sessions will work just fine. 
  • Webcam and microphone: clear audio can make a big difference. Laptop/phone audio can work, but audio through an external microphone (connected by wire or Bluetooth) can be a huge plus.  
  • The latest version of your preferred web browser: the conference will support the latest versions of Chrome, Safari, Firefox, and Edge. Internet Explorer 11 is not fully supported and you should use a different browser.