Session 10.02

Why it is crucial to empower administrative staff: strategies, tools and good practices

Internationalisation at home reaches into all areas of HEIs. Administrative staff have to deal with internationalisation processes as well, whether they like it or not, and yet, the focus is all too often on providing support for academics. Administrative staff also need to be included in the process. This session will present ways of putting internationalisation of administrative staff on the institutions’ map, and explain why HEIs cannot afford to leave their administrative staff behind.


  • Leadership & strategy
  • European-funded programmes


  • Fiona Hunter, 
    UniversitĂ  Cattolica del Sacro Cuore (CHEI), Italy


  • Julia-Sophie Rothmann, 
    Justus Liebig University Giessen, Germany
  • Marina Casals Sala, 
    Universitat Rovira i Virgili, Spain


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