Frequently Asked Questions

If you haven't found the answer to your question, please do not hesitate to contact the EAIE Office

Do I have to be a member in order to attend the conference?

No. Anyone involved in international higher education can attend the Annual EAIE Conference. However, EAIE members receive a significant discount on their conference fee. Become a member now or you can become a member as a part of the conference registration process.

When do I need to create a new account?

In order to register for any EAIE event, become a member or join our mailing list, you will first need to create an account. You only need to do this once, so if you have attended an EAIE event in the past, or are currently on our mailing list, you will already have an account. If you have changed jobs you can update your existing account by visiting My EAIE – there is no need to create a new account. Please contact the EAIE Office if you have any questions.

I have lost/forgotten my password. Should I create a new account?

No, it is not necessary to create a new account. You can reset your password using our password reset form or if you are still experiencing difficulties please contact the EAIE Office and one of our staff members will reset your login details for you.

Do I receive a confirmation of my registration?

Yes. A confirmation e-mail will be sent to you, which consists of an itemised list of all the activities for which you are registered as well as a barcode that facilitates the printing of your name badge. This is automatically sent to you when your registration has been processed by the EAIE Office. Please take this confirmation with you to the conference venue.

How do I modify my registration?

You can modify your registration by clicking here and entering your e-mail address and reference number. The reference number can be found in the registration confirmation e-mail or by requesting a reminder e-mail.

Can I transfer my registration?

No, it is not possible to transfer your registration. If you can no longer attend the conference, you may be able to cancel your registration and claim a refund in line with our cancellation policy.

What items can I modify in my registration?

You can add or remove campus experiences, workshops and networking events. The cancellation deadline for the conference and all activities is 06 September 17:00 CEST.

I am an exhibitor. Do I have to register?

Yes, even though your exhibition booth has been booked, all exhibitor staff still need to register online. Please get in touch with your stand contact person for registration instructions.

I am an exhibitor. Can I register for networking events?

Yes. Exhibitors are welcome to register for any of the networking events taking place during the conference. Regular fees apply.

I am a speaker. Do I have to register for the conference?

Yes. All speakers need to register for the conference, and will not be admitted unless they have been registered.

I am a Chair of a session or workshop. Do I have to register for the conference?

Yes. All Chairs need to register for the conference, and will not be admitted unless they have been registered.

What is included in the conference fee?

This depends on whether you are a participant, an exhibitor or a speaker. More information will be available soon on the Fees & Payment section.

Is there a discount if more colleagues from the same institution attend?

No. The conference participation fee is priced per person, and no discounts will be given for group bookings.

My university is a member of the EAIE. Why do I not benefit from the member fee?

Membership to the EAIE is done on an individual basis and, therefore, does not apply to institutions. Only participants who are members of the EAIE themselves will be awarded the member conference fee.

How can I make my payment?

Payment is required online upon registration. Payment options: Visa, Mastercard, American Express, JCB and some Maestro. Payment by bank transfer is not possible for EAIE events.

I have registered but am unable to attend. Can I get a refund?

Please see our cancellation deadlines.

Will the EAIE help me get a visa to participate in the conference?

The EAIE will issue visa invitation letters to participants from countries requiring a visa to enter Finland, but only upon receipt of full payment of conference registration. Please review our section on visas.