Frequently Asked Questions

If you haven't found the answer to your question, please do not hesitate to contact the EAIE Office


Do I receive a confirmation of my registration?

Yes. A confirmation e-mail will be sent to you, which consists of an itemised list of all the activities for which you are registered as well as a barcode that facilitates the printing of your name badge. This is automatically sent to you when your registration has been processed by the EAIE Office. Please take this confirmation with you to the conference venue.

How do I modify my registration?

You can modify your registration by sending an e-mail with your request to

Can I transfer my registration?

No, it is not possible to transfer your registration. If you can no longer attend the conference, you may be able to cancel your registration and claim a refund in line with our cancellation policy.

What items can I modify in my registration?

You can add or remove Campus Experiences, workshops and networking events. If you would like to add one of these activities to your registration, please contact the EAIE Office with your request.

I am an exhibitor. Do I have to register?

Yes, even though your exhibition stand has been booked, all exhibitor staff still need to register online. Please get in touch with your stand contact person for registration instructions.

I am an exhibitor. Can I register for networking events?

Yes. Exhibitors are welcome to register for any of the networking events taking place during the conference. Regular fees apply.

I am a speaker. Do I have to register for the conference?

Yes. All speakers need to register for the conference, and will not be admitted unless they have been registered.

I am a Chair of a session or workshop. Do I have to register for the conference?

Yes. All Chairs need to register for the conference, and will not be admitted unless they have been registered.

Do I have to sign up for sessions?

Sessions are open to everybody who has paid the event registration fee and access is on a first come, first served basis. You do not need to pre-register to attend a session. We would suggest arriving early to any sessions that you are interested in as there is limited space.  

EAIE membership

Do I have to be a member in order to attend the conference?

No. Anyone involved in international higher education can attend the Annual EAIE Conference and Exhibition. However, EAIE members receive a significant discount on their conference fee. You can become a member during the conference registration process.

My university is a member of the EAIE. Why do I not benefit from the member fee?

Membership to the EAIE is granted on an individual basis and, therefore, does not apply to institutions. Only participants who are members of the EAIE themselves will be awarded automatically the member conference fee.

Login and password

I have lost/forgotten my password. Should I create a new account?

No, it is not necessary to create a new account. You can reset your password using our password reset form or if you are still experiencing difficulties please contact the EAIE Office and one of our staff members will reset your login details for you.

When do I need to create a new account?

In order to register for any EAIE event, become a member or join our mailing list, you will first need to create an account. You only need to do this once, so if you have attended an EAIE event in the past, or are currently on our mailing list, you will already have an account. If you have changed jobs you can update your existing account by visiting My EAIE – there is no need to create a new account. Please contact the EAIE Office if you have any questions.


How can I make my payment?

Payment is required online upon registration. Payment options: Visa, Mastercard, American Express, JCB and some Maestro. Payment by bank transfer is not possible for EAIE events.

What is included in the conference fee?

This depends on whether you are a participant, an exhibitor or a speaker. Please take a look at the information on the Fees & Payment section.

I have registered but am unable to attend. Can I get a refund?

Please see our cancellation deadlines.

Is there a discount if more colleagues from the same institution attend?

No. The conference participation fee is priced per person, and no discounts will be given for group bookings.


Where can I find the list of participants?

Registered conference attendees can find the online list of participants here. You can filter by country, search by keywords and contact participants via the online form.

Can I get the list of participants in a downloadable format?

The list of participants PDF is available for download for registered attendees here. This does not contain any contact information such as e-mail address.

Where can I download the event venue floor plan?

You can download the conference and exhibition floor plans here.

Where can I find the list of exhibitors?

You can find the list of exhibitors here.

Are there any meeting points?

There is a Meeting Point at Messukeskus Expo and Convention Centre. It is located to the left of the Registration Desk, close to the Cloakroom on Level 1.

Can I meet with someone who is not registered for the conference?

Only those who are registered for the conference will be able to access the venue. If you wish to meet with someone who is not registered for the conference you will have to arrange to meet them off-site.

Can I book or hire a meeting room on-site?

It is not possible for the EAIE to manage room bookings for external organisation’s meetings. Please make your own arrangements at a hotel or meeting centre outside of the conference venue.

EAIE Events App

How do I access the app?

You require a username and password to access the EAIE Events App, this is separate from your EAIE account. When using the app for the first time, create an ‘Eventsential’ account. In the app, choose the option ‘Create an account’ or ‘Let’s get started’. Use the same e-mail address that you used to register for the conference. Once the e-mail and password have been entered, you will have an ‘Eventsential’ account. Select the event EAIE Helsinki 2019 and enter the shared password you received in your registration confirmation e-mail.

If you have used the app before you can request a password reset from within the app. Further app support can be found on the EAIE Events App support page.