Frequently Asked Questions

Why is the 2020 EAIE Conference and Exhibition not going ahead?

With the COVID-19 outbreak ongoing and the remaining uncertainties around travel and gatherings, the welfare of our participants, speakers and wider community remains our primary concern. For this reason, the EAIE Board has made the difficult decision not to move ahead with this year’s physical event in Barcelona. You can read the full statement from the EAIE Board here.  

We are pleased to announce that we will bring the annual conference to Barcelona again in 2022 following our 2021 event.  

I am an exhibitor. What will happen to my booking?

Your booking will be transferred to the 2021 Conference and Exhibition at the same net rate that you booked for this year. If you are unable to join us next year, your booking will be refunded.

Where will next year’s EAIE Annual Conference and Exhibition take place?

The 2021 Annual EAIE Conference and Exhibition will take place in Gothenburg, Sweden, 07–10 September.  You can transfer your current stand booking to 2021. Unfortunately, it is not possible to transfer your booking to 2022. 

I am unsure if I can attend in 2021, will my fees be refunded?

We regret you are not able to join us in Gothenburg next year. We will work with you to refund the money paid for your booking. Please contact ICWE to start the refund process.  

I'm a sponsor and an exhibitor, what is the best solution for me?

The EAIE will be in touch with you to discuss the different options. The online event from 13–16 October offers several sponsorship opportunities with great exposure. Feel free to reach out to us if you have questions or would like to increase your visibility during the online event. 

Will I receive a refund or compensation for expenses already spent on my stand or for promotion?

We made the difficult decision to not go ahead with the Annual Conference and Exhibition before most major expenses associated with stand construction were due. The EAIE, and our official exhibition partner ICWE, cannot be held responsible for any costs already incurred if you chose to have your stand built by an external contractor. As the exhibition will be return to Barcelona in 2022, we suggest you speak with the stand builder to negotiate or transfer any expenses. Similarly, we cannot be responsible for any other costs incurred for promotional items purchased for the event.  

I have already booked a room via the EAIE official partner, what will happen now?

If you booked your room through the EAIE official hotel partner Kenes Group Spain, a full refund will be issued. No action is required on your part; our hotel partner will arrange the refund.  

I have already booked a room via an alternative website, what are my options?

If you made a reservation yourself without going through the official EAIE partner, we advise you to check if you can cancel the booking. We recommend doing this as soon as possible in case of any time-bound cancellation deadlines. Neither the EAIE, ICWE, or our official hotel partner Kenes Group Spain, can be held responsible for cancellation costs of rooms booked.   

I have already booked my flight/train ticket, what can I do?

The EAIE unfortunately cannot assist you with flights and tickets, but we advise you to check the conditions of your booking and travel or cancellation insurance. We recommend contacting your travel provider as soon as possible, many carriers are offering flexible cancellation and postponement terms due to current travel restrictions.