Session 04B

Be an agent of change at your institution

Regardless of your role in your institution, you can make yourself an important change agent when it comes to implementing more student-centred approaches to international higher education. Starting with student satisfaction data, this session will take you on a journey through organisational change. We will share good practices, methods and tools to lead change, and we will show you how to move within the higher education sector using systems thinking and service design.


  • Leadership & strategy


  • Sandra Slotte, 
    Arcada University of Applied Sciences, Finland


  • Guy Perring, 
    i-graduate, Malaysia
  • Sabine Sainte-Rose, 
    Aurora European University Alliance, France