Webinar Technical Info

Test your connection

Before using Zoom, please visit this link to ensure you have everything installed on your computer for successfully attending a webinar.

How to connect

Once you have registered for an EAIE Webinar, you will receive your personalised login details by email.

System Requirements

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in

For a detailed minimum requirements list, please consult the Zoom website.

Mobile devices
You can also use the Zoom App to join a webinar from your phone or tablet while on the move.

Please note that in order to participate in a webinar from a tablet or smartphone, you will need to first install the Zoom App from either the iTunes App Store or Google Play. Note that functionality may be different when attending the webinar from a mobile device.


If you are experiencing issues before or during the live webinar, please visit the Zoom website for troubleshooting advice related to your device.

I cannot get into the meeting
If you are having trouble joining a meeting, try the following:

  1. Check you are connected to the internet
  2. Make sure popup blocking software is not blocking your meeting window
  3. Clear browser cache
  4. Try connecting from another computer
  5. Make sure you are using the correct URL, username and password that was provided in the confirmation email, if you are unsure of these please contact info@eaie.org

I cannot hear any audio
If you are having trouble with the audio, try the following:

  1. Verify that your computer speakers are on (or your headphones/headset are properly connected) and your computer’s volume is at an audible level.
  2. If this computer audio fails, you can join the webinar via telephone to hear the audio.