Webinar Technical Info

Test your connection

Before using Adobe Connect please visit this link to ensure you have everything installed on your computer for successfully attending an Adobe Connect webinar. This link takes you to the Test Meeting Connection page where you can verify that your computer meets all necessary requirements. If you do not pass the test you will be given instructions for what you need to do.

How to connect

Once you have registered for an EAIE Webinar, you will receive your personalised login details by e-mail between 24 and 48 hours before the start of the live webinar.

System Requirements

Internet connection
Bandwidth should be 512Kbps. The connection should be DSL/cable (wired connection recommended).

Laptop or computer
In order to successfully attend the webinar, please make sure that the device you will use to participate meets the following minimum requirements:

Windows

  • 1.4 GHz Intel Pentium 4 or faster processor (or equivalent), 512 MB of RAM (1 GB recommended)
  • Windows 10, 8.1, Windows 7
  • Microsoft Internet Explorer 11 or later, Windows Edge browser, Mozilla Firefox, and Google Chrome

Mac OS

  • 1.83 GHz Intel Core Duo or faster processor, 512 MB of RAM (1 GB recommended)
  • Mac OS X 10.9, 10.10, 10.11, 10.12 and 10.13
  • Mozilla Firefox; Apple Safari; Google Chrome

Linux

  • Ubuntu 14.04, 16.04; Red Hat Enterprise Linux 6
  • Google Chrome
  • Adobe Flash Player 23.0

For a detailed minimum requirements list, please consult the Adobe Connect website.

Mobile devices
Please note that in order to participate in a webinar from a tablet or smartphone, you will need to first install the Adobe Connect App from either the iTunes App Store or Google Play. Note that functionality may be reduced by attending the webinar from a mobile device.

  • The Adobe Connect app for iOS and Android requires Adobe Connect Server version 8.2 or later
  • Some features may not be enabled in all Adobe Connect meetings if using an Adobe
    Connect Server older than version 9.4.2 (required for Custom pods)
  • Google Android 4.4 or later
  • Apple iOS: iOS 8.1.2 or later

Troubleshooting

If you are experiencing issues before or during the live webinar, please try one of the solutions listed below:

I cannot get into the meeting
If you are having trouble joining a meeting, try the following:

  1. Click this link. This takes you to the Test Meeting Connection page where you can verify that your computer meets all necessary requirements. If you do not pass the test you will be given instructions for what you need to do.
  2. Check you are connected to the internet
  3. Make sure popup blocking software is not blocking your meeting window
  4. Clear browser cache
  5. Try connecting from another computer
  6. Make sure you are using the correct URL, username and password, if you are unsure of these please contact info@eaie.org

I cannot hear any audio

  1. Verify that your computer speakers are on (or your headphones/headset are properly connected) and your computer’s volume is at an audible level.
  2. Check to see if the meeting host has provided teleconference information. If this is the case, you need to dial in via telephone to hear the audio.

I have been granted rights to speak, but no one can hear me
If you are having trouble sharing your voice try the following tasks:

  1. Make sure your computer microphone is not muted.
  2. Run through the Audio Setup Wizard. To do this, select Meeting > Audio Setup Wizard. The wizard guides you through five steps in which your computer is tuned for optimal VoIP.
  3. You may have elected to deny the Flash Player access to your computer’s microphone. To verify this, right click in the meeting window and choose Settings to view your Flash Player settings. In the dialog box, choose Allow.

The host is sharing their screen, but it is fuzzy
If you are having trouble seeing a host’s screen, try the following:

  1. Click the Full Screen button on the top of the Share pod.
  2. View the full resolution by using the pod options menu in the top right hand corner of the pod to select Change View > Zoom In.