Frequently Asked Questions

If you haven't found the answer to your question, please contact the EAIE Office.

Registration

Do I receive a confirmation of my registration?

Yes, once your payment has been made by credit card on the website, you will receive a confirmation e-mail. If you don’t receive this e-mail within 12 hours, please contact the EAIE Academy team. A payment receipt is available on request.

When can I confirm my travel and accommodation arrangements?

Once the event has received a sufficient number of participants the EAIE Office will contact all participants and inform them to confirm their travel and accommodation arrangements. The EAIE will do this no later than 06 October.

Can I still register if the registration deadline has already passed?

Late registration is possible but dependant on course numbers. Please contact the EAIE Office to see if registration on your selected courses is still possible.

Can I cancel my registration without costs?

You can cancel your participation free of charge up until the early-bird deadline. Afterwards, you will be charged a cancellation fee of 50% of the registration fee regardless of whether payment has been received or not. In case of a cancellation after the registration deadline or no-show at the event, the full fee will be charged. Any refunds due to participation cancellation will be processed after the event.

Please note that no exception will be made in the event that your visa application is declined. Obtaining a visa and all the associated costs is the sole responsibility of the participant. The EAIE cannot assist in the visa application process other than in the issue of a letter of ‘invitation to attend’. The letter of invitation is only issued once full payment has been received.

Is there a discount if more colleagues from the same institution attend?

No. The course fee is priced per person and unfortunately no discounts will be given for group bookings.

Do I receive a discount if I have attended an EAIE Academy before?

If you have attended an Academy previously, you are entitled to a 30% Academy Alumni discount when you attend a second EAIE Academy.  The discount will be automatically applied when you register online. If you attend a third EAIE Academy, the standard rate will apply. For more information, please contact the EAIE Office.

EAIE membership

Do I have to be a member in order to attend the Academy?

No. EAIE events are open to everyone. However, EAIE members receive a significant discount on their course fee.

How can I apply for EAIE membership?

You can sign up for EAIE membership before registering for the Academy and immediately benefit from the fee discount. The difference in registration fee will not be refunded if you sign up for membership after registering for the event.

Login and password

I don’t know if I have a login name and password

Please visit this page and click on ‘forgot my password’. The system will verify if you are already in our database or if you need to create a new account.

I can’t remember my login name or password, how can I retrieve it?

You can retrieve your login name or password here. Follow the instructions and the information will be sent to you by e-mail. If you are still experiencing difficulties please contact the EAIE Office and one of our staff members will assist you.

Can the login and password info be used by more than one user?

No, EAIE accounts and membership are on an individual basis and therefore all records in our database are individual records and linked to the information of one person.

Payment

How can I pay my course fee?

Payment is only possible online by credit card (MasterCard, Visa, AMEX and JCB) and some Maestro cards.

Do I have to pay VAT?

No, there is not VAT payable on the registration fee.

Can I pay the participation fee on-site?

Unfortunately on-site payment is not possible.

How does the EAIE help with the EU staff mobility grants?

The EAIE can confirm your participation in the event and sign documents necessary for this confirmation. The grant application lies in the sole responsibility of the participants. We advise you to contact your university as well as your national agency for Erasmus + at an early stage. Find more information about EU staff mobility grants here.

For UK individuals who wish to apply for EU staff mobility grants, we advise you to inform yourself about the impact Brexit will have on funding programmes. Read the latest updates on the Erasmus+ and UK Government webpages.