Frequently Asked Questions

Why is the 2021 EAIE Conference and Exhibition not going ahead?  

With the COVID-19 outbreak ongoing and the remaining uncertainties around travel and gatherings, the welfare of our participants, speakers and the wider community remains our primary concern. For this reason, the EAIE Board has made the difficult decision not to move ahead with this year’s physical event. You can read the full statement from the EAIE Board here.  

I am an exhibitor. What will happen to my booking?  

Your booking can be transferred to the 2022 Conference and Exhibition, taking place 13–16 September 2022 in Barcelona, Spain, at the same net rate that you booked for initially. If you are unable to join us next year, your booking will be refunded. Please email our exhibition partner ICWE by 30 June with your decision. You can view the 2021 ICWE Terms & Conditions here.

I am unsure if I can attend in 2022, will my fees be refunded?  

We regret you are not able to join us in Barcelona next year. Our exhibition partner ICWE will work with you to refund the money paid for your booking. Please contact ICWE to start the refund process.  

I'm a sponsor and an exhibitor, what is the best solution for me?  

The EAIE will be in touch with you to discuss the different options. The 2021 Community Exchange: virtual EAIE conference and exhibition, will take place 28 September–01 October and will offer several sponsorship opportunities with great exposure. Feel free to reach out to us if you have questions or would like to increase your visibility during the online event. 

Can I transfer my current exhibition booking to the virtual event? 

Unfortunately, it is not possible to transfer your booking from the physical exhibition to the EAIE Community Exchange: virtual conference and exhibition taking place this year. You can transfer your booking to the 2022 Conference and Exhibition in Barcelona, or request a refund. 

Will I receive a refund or compensation for expenses already spent on my stand or for promotion? 

The EAIE Board made the difficult decision to not go ahead with the Annual Conference and Exhibition before most major expenses associated with stand construction were due. The EAIE, and our exhibition partner ICWE, cannot be held responsible for any costs already incurred if you chose to have your stand built by an external contractor. Similarly, we cannot be responsible for any other costs incurred for promotional items purchased for the event.  

I have already booked my flight/train ticket and hotel, what can I do?  

The EAIE, or exhibition partner ICWE, unfortunately cannot assist you with flights, tickets and other bookings, but we advise you to check the conditions of your booking and travel or cancellation insurance. We recommend contacting your travel provider as soon as possible, many carriers are offering flexible cancellation and postponement terms due to current travel restrictions. 

When will registration for the 2022 EAIE Exhibition in Barcelona open? 

Bookings for exhibition space at the 2022 Conference and Exhibition, taking place 13–16 September 2022 in Barcelona, Spain, will open towards the end of the year.