Frequently Asked Questions

If you haven't found the answer to your question, please do not hesitate to contact the EAIE Office.


Do I receive a confirmation of my registration?

Yes. A confirmation email will automatically be sent to you when your registration has been processed by the EAIE Office. Practical details on how to join the event and access the online platform will be sent closer to the event.

What items can I modify in my registration?

Your registration allows you to attend all online programme elements and virtual social gatherings, so there is no need to modify your registration. Should you have any questions or wish to update your profile information please contact the EAIE Office.

Can I register once the event has started?

Yes, registration is possible, however, we cannot guarantee immediate access to the platform upon registration.

I am a speaker. Do I have to register for the conference?

Yes. All speakers need to register for the Community Exchange and will not have access unless they have been registered. As a thank you for contributing to the EAIE Community Exchange we offer our speakers free registration. The fee waiver will automatically be applied to your account when you register for the event. 

I am an exhibitor or a sponsor. Do I have to register?

Yes, even though your exhibition stand has been booked, all individual participants still need to register online

Do I have to sign up for sessions?

Sessions are open to everyone who has paid the event registration fee. You do not need to pre-register to attend a session.  

Can I buy a day ticket?

No, day tickets are not available. All Community Exchange participants will get access to an exclusive online platform where you can catch up on any sessions you cannot attend. Your access to this platform will remain open until 25 October so you can watch all live recordings and enjoy more than 30 hours of on-demand content in your own time.  

Is there a discount for not attending all days/sessions?

No. The pricing for this event is fixed whether you attend a single day/session or all days/sessions. 

How is my data processed?

The EAIE processes your data in line with the GDPR (General Data Protection Regulation). This includes a commitment to working with responsible partners. More information can be found in the EAIE Privacy Statement

How can I make my payment?

Payment is required online upon registration. Payment options include Visa, Mastercard, American Express, JCB and some Maestro. Payment by bank transfer is not possible for EAIE events.  

Is there a discount if more colleagues from the same institution attend?

No. The EAIE Community Exchange participation fee is priced per person, and no discounts will be given for group bookings.  

Can I get Erasmus+ funding for this event?

Erasmus+ funding is traditionally for travel and sustenance during mobility in a partner country; however, due to the exceptional circumstances of COVID-19, 2021 funding may be able to support course fees for digital training. Please enquire with the department responsible for Erasmus+ staff mobility at your institution, or your national agency. 

I have registered but am unable to attend. Can I get a refund?

We encourage you to confirm your availability before making your registration, as refunds are not possible. Even if you cannot participate in all the live activities and discussions, you can catch up on all the Community Exchange sessions in the exclusive online platform. The platform will be accessible to participants two weeks before the start of the event and will remain open until 22 October, so you can watch all the recordings in your own time.  

The EAIE reserves the right to alter any arrangements relating to an event under circumstances out of the EAIE’s reasonable control, as per the EAIE Terms and Conditions. This includes changes to speakers and timings. Minor or major disruption to live sessions is not grounds for refund or cancellation. 

Programme and networking

Are there networking opportunities and events?

Yes, in our virtual event platform you can network and schedule meetings with all Community Exchange participants, exhibitors and speakers. You can participate in break-out conversations, virtual campfires or arrange personal one-on-one meetings with colleagues at times that suit you. There will also be larger group networking events. See the full programme.

How many people can join my meeting?  

The platform will allow 4 people maximum per meeting room (including the host) and meetings can be scheduled 24 hours a day for the duration of the event.  

Where can I find the list of participants?

The list of participants will be available only on the event platform. You will be able to search for other participants and exhibitors, and schedule meetings with them within the platform.    

Will the session recordings be available after the event?

Yes, as a registered participant, you will be able to access the event platform along with all the video content until 25 October 2021. 

Where can I find the list of exhibitors?

You can find the list of exhibitors on the EAIE website and on the event platform.

How can I attend the Amsterdam meet-up on 01 October?

Access our website to find information on the Amsterdam meet-up, a networking event held in person at the Student Hotel in Amsterdam

What to expect from the event platform?

  Pre-event Event dates Post-event
Schedule meetings  
Have meetings    
Send messages
Watch live content    
Watch on-demand content

Event technology

What hardware do I need to attend the Community Exchange?

You will need access to either a PC, Mac, tablet, or smartphone. A PC or Mac is recommended. To participate in the meetings, it is recommended that you have an internal or external camera so that you can be seen on video. For clear audio, it is recommended you use an external microphone or headset. Although laptop/phone audio can work, the quality will be lower. 

What software do I need to attend the Community Exchange?

The virtual conference can be accessed with the latest versions of ChromeSafariFirefox, and Edge. Internet Explorer 11 is not fully supported, please use a different browser. If you plan to participate from a tablet or smartphone, some of the more interactive features will be harder to access, although watching sessions will work just fine.

How can I get the most out of the EAIE Community Exchange experience?

  • Find a quiet area for participation. Avoid areas with loud background noise (traffic, wind, loud vents or appliances)
  • Try to avoid a dark room and find some natural light – just do not sit with the light shining right behind you
  • Position yourself relatively close to the camera and frame the camera so that your eyes are on the top third of the screen.

EAIE membership

Do I have to be a member in order to attend the EAIE Community Exchange?

No. Anyone involved in international higher education can attend the EAIE Community Exchange. However, EAIE members receive a discount on their registration and have year-long access to exclusive EAIE resources, such as publications, research and recordings. If you become a member during the EAIE Community Exchange registration process, you will receive access to EAIE benefits and discounts on EAIE virtual and in-person events until the end of 2021. 

My university is a member of the EAIE. Why do I not benefit from the member fee?

Membership to the EAIE is granted on an individual basis and, therefore, does not apply to institutions. Only participants who are members of the EAIE themselves are eligible for the member discount on the EAIE Community Exchange fee.

How can I apply for EAIE membership?

You can sign up for EAIE membership while registering for the Community Exchange. By adding membership to your booking, you will automatically receive the member discount on the event, as well as receive EAIE membership benefits for the remainder of 2021. 

September combo deal: if you become an EAIE member while registering for the Community Exchange, you will get 16 months of membership for the price of 12 (remaining 4 months of 2021 and all of 2022). Simply choose ‘Register and become an EAIE member’ while completing the registration form for the event. This offer runs from 01–30 September.

Login and password

I have lost/forgotten my password. Should I create a new account?

No, it is not necessary to create a new account. You can reset your password using the password reset form. If you are still experiencing difficulties please contact the EAIE Office and one of our staff members will reset your login details for you. 

When do I need to create a new account?

In order to register for any EAIE event, become a member or join our mailing list, you will first need to create an account. You only need to do this once, so if you have attended an EAIE event in the past, or are currently on our mailing list, you will already have an account. If you have changed jobs you can update your existing account by visiting My EAIE – there is no need to create a new account. Please contact the EAIE Office if you have any questions.