Webinar Cancellation Info

Cancellation by a participant

In case the cancellation date is 48 hours before the date and time of the live webinar, there will be no fee charged. Between 48 hours prior to and the time of the live webinar, the full fee will be charged.

Full payment is required in advance of the training session.

Registered participants can send a written request to the EAIE office to cancel their participation in the webinar up until 48 hours before the start of the event. A refund will not be issued if a cancellation request is received after this cancellation deadline.

Individual technical failures are your responsibility. The EAIE is not responsible for any individual technical failures that prevent you from attending a training session. Please test your system before the EAIE webinar. See the System Requirements for minimum and optional requirements. A refund will not be issued for individual technical failures that result in your inability to attend.

A hyperlink to a PDF file of the session presentation will be sent to you after the training session if you do not qualify for a refund.

The EAIE reserves the right to substitute a trainer without prior notice due to any circumstances beyond the EAIE’s reasonable control.

Purchasing webinar recordings 
Please note that once you have successfully purchased a recording, you are not entitled to a refund.

Cancellation by the EAIE

If a webinar does not receive a sufficient number of participants or for circumstances beyond our control, the EAIE may be forced to cancel the webinar. All registered participants will receive a full refund of any registration fees paid. The EAIE cannot be held liable for any costs or losses incurred.